Using Key Performance Indicators (KPI) in Johor Bahru

April 19th, 2009 stephen.wong

Key Performance Indicators, also known as KPI, helps an organization define and measure progress toward organizational goals. When our new PM Najib announced that Ministers in the Cabinet will be evaluated using KPI, the key signal to the ministers is to inform them that they are now closely evaluated based on their performance, which is:

1. Easily measurable
2. Based on a definite timescale

In short, time to buck up.

While there has been no indication if the KPI will be released to the public, we have created a wish list of KPI that we hope can be included. They are specific to Johor Bahru, but can easily be expanded to the whole of Malaysia.

Police
1. Improving the crime resolution rate by 20% by 2010.
2. Average response time of 20 minutes in the city area.
3. 25% increase in the public confidence of police force by 2010 (independent survey can be commissioned).
4. 90% of operational police personnel are fit (for example, can run 5km within 35 minutes and complete 100m in 14 seconds).
5. < 10 counts of reported bribery cases/ year

CIQ
1. <20 minutes wait time/ person.
2. <25 minutes wait time/ vehicle.

Utilities
1. Less than 1 electrical blackout/ household/year
2. Less than 1 water supply loss/household/ year

Transport
1. <15minutes average wait time for public buses
2. <5 minutes average delay for trains
3.  10% increase in usage of public transport by year 2010
4. 20% increase in satisfaction on public transport (independent survey can be commissioned).

The expectations are real low to begin with, but you do see the effect of KPI if it is really introduced AND BROADCASTED to the public. All the ministries will be on their tip-toes.

And maybe one day, there can finally be someone from government ministries responding to our emails too.

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Entry Filed under: Politics